Given the option of dealing with an employee of positive, optimistic, with a “can-do” attitude or dealing with a disgruntled, distracted, disinterested, which would you choose? No contest. Customers always want the best experience possible, we want it easy and pleasant to do business with your company. Enter the real challenge of “Relationship Management” relationships. Until all our business is done electronically, and much of that is, administrators, as well as ensure that the work is done, still need to be concerned with the performance of the most important link in connecting customers – people. If you answer the phone, fixing equipment, selling a product or the reconciliation of outstanding invoices, the quality of interaction between a human and the other is going to be judged by the client to determine how cares about them and their businesses.
If the status of their relationship skills is not less than sales and marketing capabilities, its “relational life is in danger. As a manager you should know that survey after survey reports that people prefer to do business with a positive person, optimistic. As a customer, you know people instinctively want to do business with people who enjoy what they are doing, are having a good time to do and really care about being able to help you solve your problem, or achieve its objectives..