RheinEnergie AG

Home game for TIS at the Cologne energy and water company in Cologne the RheinEnergie AG has become the collection and classification of your customer Inbox for top image systems (TIS) eFLOW’s software (NASDAQ: TISA) decided. The leading provider of data capture solutions prevailed with his concept of the digital post office against other providers, and demonstrated this in a proof of concept. In the future, the RheinEnergie will process up to 600,000 documents per year with the eFLOW solution. The regional carriers NetCologne where eFLOW already successfully employed belongs to the association with the RheinEnergie AG. TIS was able to convince already EnBW and other companies in the energy sector. The RheinEnergie AG stands for infrastructure services in the Rhine region and is responsible for 2.5 million people, as well as industry, trade and commerce in the supply of energy and drinking water. Also the paper volume with which the company is confronted every day in your Inbox is correspondingly extensive. Since the Customer satisfaction at the RheinEnergie in the first place is, saw action of the provider.

Goal is faster to customer requests to be able to respond and also at the challenge of the steadily growing number of customers. To this guarantee and at the same time for more transparency to ensure RheinEnergie establishing the eFLOW solution decided. Thus the incoming customer mail now will be processed much more efficiently. Even before the production starts by eFLOW, TIS could prove already considerable potential to improve efficiency with a detection rate of over 80%. Alexander Singer, the project manager of the RheinEnergie for use by eFLOW: By eFLOW we can automate document processing of over 80%. This means a considerable workload for the Department and enormously increases our efficiency in the Inbox. We are pleased that the project could be implemented within the given time frame and are very happy with the results.