A service plan has been developed detailing the current process for a client full reporting of a complaint to the company. A Serviceplan shows a cross-section of what is happening to all participants of the process at every step. This includes the client, the first personal online support staff, other departments and outside regulatory agencies. With the service plan is easy to see the points of escalation and interfaces with other staff members and departments. This information is vital to understand when the rationalization of a process. Other aspects of the process were discussed, such as when customers make the first call to report a complaint, how to find the number of calls and how many calls must be made before the complaint is resolved.
Complaint Data Analysis A comprehensive analysis of complaint data from the previous four years was conducted. Starting at the beginning of this process, we conducted a review of what information was being captured from the interaction between the controller and the customer complaints. The review continued to investigate how the data of the complaint itself was captured and recorded in a complaint database.We also studied what types of reports generated from data of the complaint and the frequency of distribution. We also analyzed the claims data, the search for possible causes of claims and the trend and frequency of claims. The data revealed some trends that indicate a new method for the management of claims would have positive effects. Aa Recommendations synthesis was developed analysis, research, and review of the activities related to the claims process of holding company. On this basis, there were several recommendations that were adapted to the specific needs of each of the subsidiaries.